Support

Most questions are answered in the FAQ.

Report a bug

Found something broken? Send a quick report — your device, browser and game version are attached automatically, never your email or payment details. In the game, use Report a Bug in Settings or the Pause menu.

Report a Bug

Account and save problems

Check that you are signed in with the same Google account and connected to the internet. Reopen the game and allow synchronization to complete. Avoid clearing browser storage while troubleshooting unsynchronized progress; local guest saves cannot be recovered from an account that never received them.

Purchase problems

Keep your receipt and check the account used at checkout. Do not pay again to fix a missing item. Read Purchases & Refunds for delivery checks, consumer remedies and payment disputes.

Contact us

For help with accounts, saves, purchases or bug reports, email officialdistrictfallen@gmail.com. Include only information needed to investigate:

• Your device and browser (for example: iPhone, Safari)
• Whether you were in Campaign or Block Defense
• Roughly when it happened
• For account issues, the email of the account you used
• For purchases, the receipt or transaction reference and product name
• A screenshot or diagnostic report if helpful, with personal information removed where possible

Never send passwords, sign-in codes, full card numbers or card security codes. Do not post receipts or account details publicly. Support does not need access to your Google password.

Privacy and account deletion

The Privacy Policy explains data use and applicable access, correction and deletion rights. There is no self-service account-deletion option at present. Signing out, uninstalling or clearing local storage does not delete cloud records.

Contact availability

The support and privacy contact is officialdistrictfallen@gmail.com. The operator’s legal name and business address remain to be published. This page is not a message form, and preparing a report here does not submit a request — email the address above instead.

These details do not remove consumer or privacy rights or pause legal deadlines. For urgent unauthorized charges, also contact your payment provider or card issuer. You may also use the consumer-protection or data-protection authority available under applicable law. No support response-time guarantee is offered.